These terms and conditions (the "Terms and Conditions") govern the use of www.thehypnoticweightlossclinic.com.au (the "Site"). This Site is owned and operated by Sekea Enterprises Pty Ltd (ABN 51 660 115 980) trading as The Hypnotic Weight Loss Clinic. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. 

Intellectual Property 

All content published and made available on our Site is the property of Sekea and the Site's creators.

This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. 

Accounts 

When you create an account on our Site, you agree to the following:

• You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

• All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. 

• We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site. 

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide.

You agree to purchase goods and services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid.

You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site:

• Credit Card - note: Stripe transaction fee is in addition to service or product fee;

• For alternate payment options (such as bank transfer), please contact us to discuss. 

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

When payments are recurring or forming part of a payment plan, if there is a late or missing payment Sekea reserves the right to charge an administrative fee of $20. Should payments cease and are not rectified after 7 days from notification of the payment not going through then the remaining payment will incur a 10% interest rate charged monthly. Our preference is for you to contact us to discuss so that we can resolve this issue together. 

Fees

Payment is required at time of booking unless otherwise agreed.

Sekea is an Australian based company that charges Goods and Services Tax (GST).

Cancellations / no show

Reschedules can be made up to one hour prior to your booked session using the link in your calendar invitation or contacting us directly. For those bookings rescheduled after the one hour prior cut off, or no show then the session will be considered as attended and no refund will be offered. In unusual circumstances the Director may waive this, and offer the option of rescheduling.

Refunds

Refunds for Goods

Refund requests must be made within 30 days after receipt of your goods. We do not accept change of mind.

Refunds for Services 

We provide refunds for services sold on our Site as follows:

• Initial session - If notified within the first 30 minutes of a session that you wish to cease, we will refund the entire fee. 

• If you don't like the program, let us know inside the first 30 days and we will refund you the fee, minus any completed 1:1 sessions.

Guarantees

The following guarantees apply to our Site:

• If you don't like the program, let us know inside the first 30 days and we will refund the fee minus any completed 1:1 sessions.

• If you are not seeing value in your initial session, let us know within 30 minutes and we will cease the session and refund your entire payment. 

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Sekea and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Sekea and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. Applicable Law These Terms and Conditions are governed by the laws of the State of Queensland.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Us

If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us at: [email protected]